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SHIPPING & RETURNS SHIPPING POLICY Thank you for shopping at Elena Kastellanou. We strive to process and ship your order as quickly as possible. Orders are typically processed within 2-3 business days and shipped using reliable carriers. Shipping times may vary based on your location, you can expect delivery within 5-10 business days for domestic orders. For any questions or special requests, please feel free to contact our customer service elkastellanou@gmail.com RETURN & EXCHANGE POLICY Shipping Costs At www.elenakastellanou.com , we want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return or exchange your items within 15 days of receiving them. To qualify, items must be in their original condition, unused, and with all tags attached. Please contact elkastellanou@gmail.com for guidance on how to initiate your return or exchange. The customer is responsible for the return shipping costs. It is recommended to use a shipping method via ELTA Courier, thus ensuring that the returned items will reach us safely without risk of loss or damage during transport. We will not be responsible for returns that are lost or damaged during shipping.

Cellphone chain with colourful beads and pearl Make your style with difference with this Crossbody chain Cellphone chain & Key chain Filter by Price €30 €60 Quick View Keychain Price €30.00 VAT Included Quick View Cellphone chain wooden beads with colorful details Price €60.00 VAT Included Quick View Cellphone chain Black beads Price €60.00 VAT Included Quick View Cellphone chain Black beads Price €60.00 VAT Included Quick View Cellphone chain wooden beads Price €60.00 VAT Included Quick View Cellphone chain Black beads Price €60.00 VAT Included Quick View Cellphone White pearl Price €60.00 VAT Included Quick View Cellphone chain turquoise pearls Price €40.00 VAT Included Quick View Cellphone chain pink pearls Price €40.00 VAT Included Shop Now

At www.elenakastellanou.com, Product Descriptions We strive for accuracy, but are not liable for typographical errors or slight color variations due to screens. 4. Orders & Availability Orders are confirmed upon system approval. If a product is unavailable, you will be notified.5. Prices All prices include VAT and may change without notice. The current price at checkout is final. Payments We accept card payments, PayPal, and cash on delivery STORE POLICY Privacy Policy – www.elenakastellanou.com Your privacy is very important to us. At www.elenakastellanou.com, we respect your privacy and we are committed to protect the information you provide to us. 1. What Data We Collect - Contact details: Name, email, shipping address, phone number. - Payment info: processed through secure third-party providers (we do not store card details). - Purchase history, technical data, cookies. 2. How We Use Your Data To process orders, communicate with you, send newsletters (with consent), and improve your shopping experience. 3. Third Parties We May Use Payment processors, courier services, analytics providers – all GDPR compliant. 4. Cookies Used for saving preferences, maintaining cart contents, and traffic analysis. 5. Data Security Your data is protected using SSL encryption and secure servers. We never share or sell your data. 6. Your Rights You have the right to access, correct, delete your data, withdraw consent, and file complaints to the Data Protection Authority. Contact: elkastellanou@gmail.com 7. Changes We reserve the right to modify this policy with notice. Last updated: April 13, 2025 Terms of Use – www.elenakastellanou.com 1. General www.elenakastellanou.com is an online jewellery store. By using the site, you accept these terms. 2. Intellectual Property All content is the intellectual property of Elena Kastellanou. Reproduction without permission is prohibited. 3. Product Descriptions We strive for accuracy, but are not liable for typographical errors or slight color variations due to screens. 4. Orders & Availability Orders are confirmed upon system approval. If a product is unavailable, you will be notified. 5. Prices All prices include VAT and may change without notice. The current price at checkout is final. 6. Payments We accept card payments, PayPal, and cash on delivery (if applicable). Transactions are secure. 7. Shipping & Delivery We ship within Greece and internationally (if available), via courier. Delivery time may vary. 8. Returns & Exchanges See our Return Policy below. 9. Limitation of Liability We are not responsible for delays due to force manure. Liability is limited to the order amount. 10. Governing Law These terms are governed by Greek law. Disputes will be resolved in the courts of Athens. Return Policy – www.elenakastellanou.com 1. Return Conditions - Returns accepted within 14 days of delivery. - Product must be unused and with out smells in original packaging. - No returns on earrings for hygiene reasons (unless defective). 2. Procedure 1. Contact us at elkastellanou@gmail.com with your order number. 2. You will receive return instructions. 3. Upon inspection, a refund or replacement will be issued. 3. Refunds Refunds are processed within 7 business days via the original payment method. PAYMENT METHODS Credit / Debit Cards PAYPAL Offline Payments Payment Methods